Want my line to be moved to holding pool and data

Good day.<br> <br> After canceling my data and asking the operator to move my line to the holding pool the person informed me that is no problem and it wil take place that same day. I am happy because now I canceled my data and wont stil have to pay the extra months money because it is promised to me it is canceled. Got a email today with a balance up til the. 9th that say I am still being billed after it was told to me that it is canceled. Mweb calls me and tell me that telkom had not moved my line to the holding pool. What must I do from now? Go complain on hello peter or what. I called and was on the phone for more then a hour and no one picked up to help me. Can someone please contact me. Had to much bad experiences want to try a new adsl provider. I app**** for uncapped and got capped 10 gig. Got uncapped and was paying for 4 meg but the line speed never went above 2meg. A agent was here and called it in and the lady at the call centre said its better to have a 2 meg and did nothing to help increase my line speed. Paid and never got money back for services I never asked for or used.