Want an upgrade, you have a long wait

After the last incident, I decided to give it another chance and to upgrade. Since you can no longer upgrade via the website or telephonically (or so I am told), I went to the store in Vaal Mall (about a month ago) Stood in line for over 40 minutes to be told fill in the form and there is no stock. I have s since been to the store 3 more times to be told still no stock. <br> <br> On 12 Nov I receive an sms that I am due for an upgrade, reply Yes for a call back. I reply Yes, I get a call back on 16 Nov from Aynda who left a voice mail (I was writing exams, ) try call the number she left 10413. this number does not exist, I dial the 10213 number on hold for 27 minutes, get told cant help me I must call ***, they can't help me, they don't even stock the phone I want. I make use of the website help. Oscar Nene tells me the same story, I am still trying to communicate with him and he cuts me off. <br> I again say YES to the sms on the 16th,17th,18th & today still no call, still no joy & still no upgrade. <br> <br> I have already missed out on the on offer, and am not prepared to go and stand in a in the store again. <br> <br> Guess I won't upgrade its not as if Telkom wants my business