1 reviews | Active since May 2016
Want a Fixed Line Look Alike Wirelees option...but TELKOM do not answer their FIXED REAL LINES and 10217 no help.......
Today it is 3 weeks since i started enquiring about the Telkom wireless option. I called 10217 and was advised i should get what they call FLLA. The technical department checked and advised our area comatible. I then called in again and was told i should go to a Telkom store to apply as the call centre does not do this. We went to the Cavendish Store and they were extremely busy and advised they did not have stock anyway so we should go online and apply there. We went online and app**** and eventually after going through all of that was advised someone would call us back. We then went online again, downloaded a list of all the store branches in the western Cape so we could ask them if they had stock and make application at a branch that has stock and guess what no one at the 26 stores answers the phones. Automated messages at all the stores states "we busy with walk in customers and therefore recommend you contact 10217 for assistance" so back to square one we go! Yesterday after making 4 separate calls to 10217 i was told you need to go to a store, i was being put on hold, i was cut off, the system jammed and they would call me back which they do not even bother to do..... i called a 5th time and asked for the HO Office as the no online in Pretoria just rings and then i was given a PE no..and guess what that no does not exist!!!! All i wanted was to speak to a sales manager who could advise me which store in cape town to go to so i could apply and get my FLLA sorted. Oh and the also to crown it all some person during one of my 28 calls to 10217 advised me that they do not answer the phones at the stores as they only have outgoing lines and not incoming lines so the phones do not ring in the shops!!! No wonder therefore that i called each branch 3times a day for a full solid week. The only branch that answered was Vangate Mall and a helpful gentleman there told me he could not help me as they only do mobiles. I was so grateful that he answered i could ofcourse have kissed him telephonically needless to say!!! But point in note is is that he definitely disputes that person who advised only outgoing calls at telkom Stores. Can you imagine my horror as this is Telkom..the numero uno...telephone company in this country! if me struggling to get a simple wireless line is any indication, lord help us all!! This company is a joke really. Now i wait in anticiapation for my new telephone bill to see what they going tocharge me for all the calls i made in the last 3 weeks. Perhaps they will forget to do so...perhaps they will pay me for being a loyal and desparate client to get their service .....who knows........ Is there anyone out there who can help me please....... i need a wireless line as the area our business is moving to has no cables as that a high risk area. Plllluuuuuueeezzzzzeeeeeeeee.....................
Hi rochelle-jannecke
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will get back to you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM230727
Regards
Luleka
Telkom Social Media Team
Hi rochelle-jannecke
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will get back to you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM230727
Regards
Luleka
Telkom Social Media Team
