Walk In Store - have no idea what is going on

<p>I have been to your store 3 times now to change ownership on an account. Firstly, there is always a massive que and you wait ages. Firstly to be told I need certain documents. I returned with all the required documents then get told that they can't do the migration on the day because the account will be moved over immediately (I only want to take ownership 1 May). There is a section on the form stating "from when do you want to transfer the ownership". Come on Telkom - can't you all speak the same language PLEASE it is very frustrating and I am done!</p>