Wake up Telkom -tired of your lack lustre culture and attitude. At least pretend you want the business.

Telkom Fibre To get connected and online in a decent, acceptable time frame is but a dream with Telkom Fibre (FTTH). I have unfortunately have not had the privilege of using another ISP as my first line was in a gated community where we are mandated to make use of Telkoms services (Why I'm not sure as there's not much of a cost benefit at the end of the day). Never the less, you are practically *****ed if you think the journey to a new address is going to be a simple one with Telkom. Its been over a month already that I have spent hours on the phone with many of their call centre agents, most of which just make the problem someone else's as they cannot be bothered to provide any sort of solution themselves. or they are just simply put, not able to because they are under qualified and not suitable for the role of a helpdesk agent. I have been in and out of Telkom stores (not just one but a few), exercised every ounce of patience I have but not even a face to face discussion could solve the issue I was having - which was to have my old line cancelled (properly because it wasn't properly done when I first asked for it to be done) and to take out a new line at a different address (sounds simple, but I assure you, this was made so complicated that I must have spoken to around 20 different agents already and none could assist. even when things looked promising, the inevitable happened - feedback to be provided in 48 to 72 hours. I've been patient, I've been polite, I've given Telkom the benefit of the doubt, but today I'm at my wits end - something needs to give. Telkom, I want ONE last person from your team to call me back, today please. This person must be able to communicate properly and clearly. This person must WANT to help and turn my perception of your organisation around. I don't want more reference numbers and I don't want to hang on anymore, not another minute as ive wasted too many with you already. I want to give you business - at least sound like you want it. The person who contacts me today must be able to clean up the **** storm you have created. I want my line active by the end of today together with my router and other devices included in the package I signed up for. My line is already installed, someone just needs to come out and activate. If you cannot see to something so simple, you should not be operating as an ISP, its pathetic. stop hiring cheap labour in the form of self entitled internship candidates that take up a seat in your call centre just for the monthly remuneration and nothing else. Do something right today please because clearly, based on the plethora of reviews similar to this, I am not the only person who shares these sentiments - you are doing something wrong. Fix IT!