yT
yolandie T

1 reviews | Active since Apr 2013

20 Jan 2017, 20:29

WAKE UP TELKOM!

<p>So.. another 3 days has come and gone and no contact from Telkom to get my suspended account back online. After my complaint on this site, I got a prompt reply here on Hellopeter (as I did after all my previous complaints about the same issue) and then nothing gets done. I posted a reply to Noleen 2 days ago asking for this ssue to be handled with urgency. My message was not acknowledged but its no surpise, she isnt the first Telkom employee or representative to ignore me. After every complaint, its been a different person responding to my complaint but its always the same apology with the same empty promise. Now 4 days have past and I'm disconected for "not paying". But you can bet your ass I will be paying or lose the data allocated to me which I COULD NOT USE BECAUSE TELKOM KEEPS LOSING MY BANKING DETAILS EVERY 2ND MONTH. How hard can it be to schedule a R199 stop order for 24 months with a bank..? So, this is my ****ing LAST complaint. I will do what I have to to get out of this contract and will ensure every one I know personally how ridiculously *********** Telkom is and hopefully no one I know will have to deal with this **** I've been dealing with for 7 months. And thanks to social media, I will be spreading the word on every platform i can. WAKE UP TELKOM</p>

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Replies (4)
Telkom
Telkom's reply22 Jan 2017, 07:17
Official

Good Day ,

We apologize for the delay we have escalated the issue to management to assist and contact you asasp.

The reference is AI***

Thank you

Yazied

Telkom Social Media

Best regards,

yT
yolandie T's update22 Jan 2017, 08:12
Reviewer Update

Yazied,

I don't accept your apology. I've received hundreds of them from Telkom already.

Why has management not called me to give me feedback at least? Or connect my service while investigating when you know this is your ****up and not mine. I want to know when "management" will call me? They can stop wasting my time by investigating and call me. I have all information on and proof that they need to fix this issue. Mr Donald Motau received it all for the second time in November and confirmed receipt. CONNECT MY LINE AND THEN YOU CAN TAKE YOUR TIME INVESTIGATING. I'm getting legal assistance.

yT
yolandie T's update24 Jan 2017, 13:21
Reviewer Update

Im officially fed up.

You know what.. **** you

yT
yolandie T's update29 Jan 2017, 18:19
Reviewer Update

ANOTHER MOTHER****ING WEEK HAS PASSED AND NOT A ****ING WORD FROM TELKOM!!!