Wake up and attend to your customers

<p>We have now had no internet or a phoneline for well over two weeks. Everytime you call and try and actually speak to someone, all they say is that we are aware of the issue and we are attending to it. They then follow up with an sms saying thank you for lodging your issue and the situation is being delt with. Telkom are STILL charging us for internet and STILL charging us for our phoneline yet we are actually unable to use either. Please STOP sending messages saying you know there is an issue and it is being resolved, and actually do something about it.</p>