Waiting two weeks now just for feedback...

Item: Telkom
Rating: 2
Author: Pepler C

I have changed from ADSL to the LTE service as I have problems with the ADSL Speed. I am waiting now two week for feedback on my R700 Deposit that I have paid when applying for ADSL and there is also a R1249 credit on my Telkom account, only response I receive regarding my refund query was \Hi, we will follow up and provide feedback at the soonest\" THIS WAS ALMOST THREE WEEKS AGO.... I am still a client of Telkom as I signed a new contract for my data package so if I am not using ADSL anymore it doesn't mean I am not a client and I don't get any feedback or my money back.... Really hope that my issue can be resolved Thank you "

Helpful (0)

Replies (1)

Telkom's replyOfficial

14 Mar 2016, 07:44

Hello Pepler1989,

Thank you for making contact with us and bringing
this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to attend and provide feedback as soon as possible.

***

Regards
Keagan
Telkom Social Media Team

Telkom's reply14 Mar 2016, 07:44

Official