Waiting too long to have our landline and ADSL repaired!

We are trying to run a business from home and have very bad cell phone signal here and our landline with Telkom has been down since the 10/10 /2017. Have reported it and phoned for a follow up progress on the situation and still nobody has come to repair it. I have to go to a coffee shop every day to use their WiFi to download any emails and do payments etc. A copy of the last message from them on 24/10.......... Telkom SA: Dear customer, We are still aware of your fault. We understand your frustration and endeavor to have your fault repaired. Please refer to the Telkom app for further information regarding your fault. (4) This on the 12/10 ........Telkom SA: Dear Customer, Fault 9CNK121017 has been created for Service ID ********** 699. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. When can we expect this problem to be resolved??????? Now getting impatient !!