Waiting too long for installation

I had a adsl line with telkom for a long time with no problems. When i moved from residence on 28 September i asked for my line to be moved. Waiting for over a month and a halve now. After plenty phonecalls i cant get any feedback. Escalated my case twice. Second escalation number ********** i spoke to a manager at sales department Mr. Naidoo. He told me that he would be able to give me feedback on Monday 13 November. I phoned on Tuesday again and asked for feedback wich no one can give me. The call agent said she will send Mr. Naidoo a mail to call me within a hour. Another day went by and im still waiting. There is absolutely no service. No one is doing any trouble to help. After all this im using up a whole lot of data without the line.