Waiting too long

I have been waiting for telkom to deliver my wireless router from the 16th of November 2019 and finally when they delivered on the 18th of December 2019 there was a problem. My name and surname was spelt incorrectly therefore they did not give me my package. When I called the call centre 10213 they advised me to go to a telkom store to update my details in the system. I did that and called telkom on the 30th of December 2019 to ask them to re deliver my package. I was told it will take 7 days. So I called yesterday to find out about my order and when I call the agents tell me that due to high call volumes they cannot assist me and someone will call me back during the same day. So no one called and when I called today I spoke to nompumelelo mchune who told me that someone will call me in 24 hours. I don't understand why is it so difficult to tell me how far is my package. Why answer the call if it's not a first call resolution. I asked her to get the manager to call me so I will await their call. This is totally unacceptable as Im without a land-line since October last year.