Waiting to have line moved , still no feedback

Contacted the call centre 10210 on the 1st July spoke to a consultant to have my adsl line with number *** moved to my new address and I was told that I would get an sms with a reference number which I did not get, I waited then after no response till the 6th the Monday and was told that an order was created with the reference ***, that I should have been called by a technician already then only did I get an sms , I am still waiting to hear from a telkom technician with no idea how much longer this will take . I am really ****ed off with the lack of communication from telkom as they also could not even tell me how long this will take , I am now paying for a service I am not getting, this is why I chose to not have Telkom as my ISP since they are so useless