Waiting to be re connected by telkom internet

Telkom suspended my internet without a warning and they overcharging me. My bill is normally 600 rand a month but lately its been 800 plus. Therfore my account went in arrears. They disconnected me. I paid the amount because i didn't want to sit without internet while in lockdown. Its been a week ago and they still haven't activated my account. I called several times and they keep telling me the re connect department must connect me. I am so sick and tired of their service. Someone needs to do something about them. They pathetic.