Waiting since 22 May 2015 for Telkom!!!!!

We have sent a formal and urgent request to Telkom first on the 18th May to a fax nr and had no response. I then eventually got an email address to where I resent the Urgent Request doc on the 22nd May 2015. I was told that a Lizette will deal with our request... well, after numerous emails to them asking them WHEN Telkom will be coming out and STILL no contact from Lizette we have now decided that we've had enough of this. We are a business and rely highly on our internet access and if Telkom is unwilling to make at least contact with us who've been their client for years and years, a formal complaint will be submitted to the ombudsman. This is our last attempt and if not successful we are taking this further.