Waiting refund - No Feedback

<p>Due to the fact that my debit orders does not go off I had to pay money into my Telkom account and accidentally paid the money into the landline account instead of the mobile. When requesting for the money to be moved I was told it would be don only to find out a week later that it could not an I would have to request a refund which I did 12 days ago. In the meantime I had to pay the correct account as well I called this morning and no one can tell me what is happening with the refund????? Account ********** 10506 for the credit of R599.00</p>