waiting period

On the the 31st of August 2017 I was pick pocketed I called Finrite insurance on the 1st of September 2017 to find out what would they need from me to my claim. I was advised about the necessary documents needed to claim from them. I supported all the relevant documents on the 4th of September 2017.

I've paying for this account for 1year 3months to be exact, I'm the one constantly calling constantly sending emails. Do they not care that I am without a device? its been 2 weeks? How do you treat your clients?

How do I even continue paying? This is not fair HONESTLY.