Waiting over a week for a sim swop

I did a sim swap on Monday 2 November at 9:30am. I have been back to the shop 3 times to ask when this sim swap will take place. I have asked on your Facebook page for assistance. It is now 11 November and the sim swap is still not through. What is the use in doing an upgrade for a new phone and you can't use it cause you have to wait over a week for a new sim card to work. Seriously. It shouldn't take more than 2 to 24 hour.<br> <br> Can you please let me know what is happening with regards to this card as I am now running out of patience.<br> Your urgent attention will be greatly appreciated.