Waiting over a month for my home line to be repaired

<p>I have received the worst service from Telkom SA. My line went down on the 2nd March and I reported it. It has been over a month now and I still have not had service to my line. I CALL almost eveyday to follow up and each time they tell me the matter has been escalated. On Monday I was PROMISED my line would be repaired by today (thursday 6April). When I called to follow up I was told there are no escalations on the system.Between your technicians and your call centre staff no one seems to be able to tell me when my phone line and internet will be repaired. TERRIBLE SERVICE AND NO ONE @TelkomZA SEEMS TO CARE.</p> <p>I was also told I had to pay for the month even though my line was down because if I didnt then my line would definitely not be tended to. And when the technician has completed the job I may be credited</p> <p>