SZ
Salie Z
1 reviews | Active since Aug 2011
13 Dec 2017, 19:45
WAITING OVER A MONTH FOR FAULT TO BE FIXED
I reported a fault on 31 October and I still do not have a resolution to my issue. Initially my internet was syncing at less than 1/MB/s and now my phone line is also out of service. How can one wait more than a month for an alleged cable that is broken. I have repeatedly contacted customer service who always confirm that my fault has been escalated. At the rate of escalation my complaints must be in the heavens by now!!!!Im not sure to whom this is being escalated to? I have been waiting MORE than ONE MONTH for my line to be fixed? I am disgusted in the service from telkom! I cannot wait for the other service providers to build capacity because I am certainly going to jump ship!
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Salie Z's updateReviewer Update
10 Jan 2018, 10:20I am yet to get feedback. How much longer will my line be down? I would like to cancel my Telkom account due to the lack of service. Please arrange refund of the convenient debits from my account from 31 Oct. I am utterly disgusted in the service received.
SZ
Salie Z's update10 Jan 2018, 10:20
Reviewer Update
I am yet to get feedback. How much longer will my line be down? I would like to cancel my Telkom account due to the lack of service. Please arrange refund of the convenient debits from my account from 31 Oct. I am utterly disgusted in the service received.