Waiting over a month for an installation

<p>I placed an order on the 16/02/2017 for the Telkom uncapped ADSL 4Mbps line. On the 21/02/2017 a technician came through to look at the set up and installation, he left after 15 minutes and said he was going to check the Telkom box. He did not return, when I called him a few hours later he said that the call has been sent to cabling department and it could take 2 weeks. So today 27/03/2017 I call telkom, wait for well over 20 minutes to get through to a sales consultant, who told me that the order is sitting with the cabling department and so she transfered me, I got through to someone at the technical department who wanted the telephone number of the faulty line, I explained that we do not have any numbers as nothing has been installed, he then said he cannot assist me without a telehone number and transfered me back to sales....but, he transfered me to the business sales and not the sales that deal with home installations, I was then informed that I cannot be transfered, I will need to hang up and call the sales department again. wherein I must hold on for another 20 minutes plus. Clearly Telkom is not interested in new business and at this rate im thinking twice about even signing up with them...however we are held to randsom as telkom is the only service provider who can run the ADSL lines. I would like someone to contact me and resolve this ASAP!</p>