1 reviews | Active since Aug 2015
WAITING OVER A MONTH FOR A PAID SERVICE
09/07/2015 Telkom came and installed the telephone line.<br> <br> 03/08/2015 - call logged with Telkom<br> 04/08/2015 - call logged with Telkom<br> 05/08/2015 - call logged with Telkom<br> 06/08/2015 - call logged with Telkom<br> <br> 07/08/2015 - Called Telkom and lodged a complaint - Spoke to Kagiso - he apologized for the line not working and said it would be escalated and marked as important<br> <br> 11/08/2015 - Called Telkom again - spoke to Ashley - he also promised that a manager would assist and resolve.<br> <br> 12/08/2015 - Called Telkom again - spoke to Letoya Ncube - she ask to hold while she resolves the problem on line - 36min later, the phone cut out. <br> <br> Recalled again, spoke to Samelia who doesn't know either of the above and refused to give her surname.<br> <br> So, for those of you that are thinking of getting mweb, and you need to get a Telkom line..... prepare yourself for the pathetic service that goes hand in hand with getting the line activated.<br> <br> Oh yes - and you will be paying for a service which you don't have...... I bet if you don't pay, you will most likely be handed over to lawyers and called 5 times a day.<br> <br> So, if ANYONE at Telkom wants to escalate, assist, or have can resolve....
Thank you for contacting us.
We will look into your ADSL query, and provide feedback the soonest.
We do apologise for your experience.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
Thank you for contacting us.
We will look into your ADSL query, and provide feedback the soonest.
We do apologise for your experience.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
