JM
Jacques M

1 reviews | Active since Aug 2015

13 Aug 2015, 16:43

WAITING OVER A MONTH FOR A PAID SERVICE

09/07/2015 Telkom came and installed the telephone line.<br> <br> 03/08/2015 - call logged with Telkom<br> 04/08/2015 - call logged with Telkom<br> 05/08/2015 - call logged with Telkom<br> 06/08/2015 - call logged with Telkom<br> <br> 07/08/2015 - Called Telkom and lodged a complaint - Spoke to Kagiso - he apologized for the line not working and said it would be escalated and marked as important<br> <br> 11/08/2015 - Called Telkom again - spoke to Ashley - he also promised that a manager would assist and resolve.<br> <br> 12/08/2015 - Called Telkom again - spoke to Letoya Ncube - she ask to hold while she resolves the problem on line - 36min later, the phone cut out. <br> <br> Recalled again, spoke to Samelia who doesn't know either of the above and refused to give her surname.<br> <br> So, for those of you that are thinking of getting mweb, and you need to get a Telkom line..... prepare yourself for the pathetic service that goes hand in hand with getting the line activated.<br> <br> Oh yes - and you will be paying for a service which you don't have...... I bet if you don't pay, you will most likely be handed over to lawyers and called 5 times a day.<br> <br> So, if ANYONE at Telkom wants to escalate, assist, or have can resolve....

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Replies (1)
Telkom
Telkom's reply13 Aug 2015, 17:45
Official
Hello Marais123,

Thank you for contacting us.

We will look into your ADSL query, and provide feedback the soonest.

We do apologise for your experience.

Your social media ***

Regards,
Fridah
Telkom Social Media Team
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