Waiting over 11 months now for Telkom to cancel my land line!

<p>Good day. </p> <p>I have send a cancellation request (with necessary documentation) via email to Telkom ********** the 11th of April 2016 last year already to cancel my land line.</p> <p>I have since then made follow up calls with 5 different consultants on the 12th of May 2016, 28th of June 2016, 26th of October 2016, 28th of February 2017 and 15th of March 2017 to no avail.</p> <p>I have been informed on numerous occasions that the matter has been escalated and that a consultant from the cancellations department would contact me.</p> <p>11 months has passed now and no one has contacted me. My account is now over R2000 in arears because of very poor service delivery.</p> <p>I am at a dead end now as there are no escalation processes or contact numbers available to escalate this matter!</p> <p>Regards </p> <p> </p>