AT
Adrian T

1 reviews | Active since Jul 2011

22 Apr 2015, 16:46

WAITING ONE MONTH FOR LANDLINE CONNECTION!

I currently do not have a landline connection at my flat.<br> <br> Approximately one month ago we decided to get internet (Telkom ADSL) and so went to a Telkom branch to apply (that was quick and easy). I was then told to wait for a Tellkom technician to come out to my flat to install the connection, etc since I didn't have an existing connection point.<br> <br> Since then, TWO different sets of technicians have come out to set up the connection. <br> The second technician explained that there are currently no \spares"in the Telkom box for my complex and he would have to get a different department to come out to upgrade the box to create the additional capacity required to connect my flat to the Telkom network.<br> <br> I have just had a THIRD technician call me to install a connection in my flat"

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Replies (1)
Telkom
Telkom's reply22 Apr 2015, 18:08
Official
Hello aydee,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that we are currently looking into your issue and we will revert back to you with feedback.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team
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