Waiting on Telkom - as usual

Ai Telkom, Telkom, Telkom.

I received a phone call on the 14th saying that they want to refund me my deposit for a line that I closed a while back. All fair and well and I sent them the necessary documents. Process moved relatively fast until it was time to pay out. On the 22nd they informed us that the refund has been made and that we should receive it within 3-5 working days. We are currently on day 9 and we have been calling and emailing them with no answer since Tuesday. I mean we have already tried calling 35 times and sent 10 emails today just to prove a point and no one is answering us. Seriously, what is happening with the money ?????