Waiting on Technician to attend to faulty interne

I reported a problem with our Internet connection on the 17th November 2015, REf Nr: 482CWK181115.<br> Gentleman at the call centre was very helpful and friendly, tried to assist by testing the line from his side, unable to resolve the problem, I must wait for technician, Followed up late the follwing day, querry was allocated 7h45 on the morning of the 18th to Swarts?? with no contact details. Followed uo again on the 19th, no response, wait for tecnician, phone again this morning the 20th, spoke to 20 people, everyone has his own story, test, this, pull this pluck, change username and password, resetting the rooter nothing works, promise to sent the new username and password via sms, did not happen, had to phone again, only then at 9h28 did it came through, ask to uodate my contact details, told to phone again, speak to sales department, they promised to resent the password,, nothing came through, how pathetic, and why must we as consumers accept this rubish service from telkom, who is going to pay my bill for mobile connection, still waiting for a technician, they cant trace Swarts, dont have the contact details???? <br> <br> I am waiting for an urgent reply!!!!