ZR
Zaakirah R

1 reviews | Active since Mar 2013

07 Sept 2015, 11:21

Waiting on sales call since 17 August

I went to the branch to request a migration, consultants didnt know what I was talking to. Asked to speak to someone who did and he referred me to a direct store or to call the Call Centre. I called the call centre and was referred to the branch. When I didnt get to speak to anyone who could assist. I wrote to Telkom on Facebook (17 August) and was promised to get a call from sales to migrate to a larger data deal without a new device as my current deal is too little and forces me to buy bundles all the time. I received a call to take down more info and was promised that sales would call. No call. I wrote on Twitter and was promised again. I emailed them and received a call to take down details and also to reply to an email sent. I rep**** with details and since then have not had any form of reply. I now post of Facebook, Twitter, Google+, YouTube, LinkedIn and email every day and still nothing. All I want is to get info about the costs of a 10+10 / 15+15 / 20+20 data deal s that I can migrate. I cannot wait until December to upgrade and cannot get to a direct store. Had a response from HelloPeter but still no call from sales. This is really really bad now.<br>

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Replies (1)
Telkom
Telkom's reply07 Sept 2015, 11:38
Official
Hello ZaakirahR,

Thank you for making contact with us again

This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM138996

Regards
Luleka
Telkom Social Media Team