Waiting on router & sim card delivery

I app**** for a data contract with a router on 5 May 2020 and an agent call to finalise the process on the same day. Telkom sent the package with the router and sim card via courier but provided my incomplete/incorrect address details so the courier company could not deliver and had to send the package back on 14 May 2020.

On 15 May 2020, I enquired on the status of my delivery via the query tool on their website and I also emailed their support department, asking them to rectify the issue. Nqatyiswa responded on 21 May 2020 asking me to direct my query to *** and ***, which I did and received the following reference numbers: *** and ***.

On 27 May 2020 I called the Telkom on 10213 and an agent updated my address details and advised that my packaged would be delivered the following week. 24 June 2020 I went to a Telkom store near me to enquire about the delivery of my router and sim card and was advised to apply for a new contract as they could not assist me with following up with Head Office. I then called the 10213 number again only to have an agent hang up on me after waiting on the line for 40 minutes.

I would really appreciate it if some would contact me regarding my issue so that we ca sort it out and I can get what we contracted on.