Waiting on new pole

Hi,<br> <br> I requested a line move in the beginning of November, and tried to arrange everything to be done when I've moved into the new property.<br> <br> on Friday 27/11/2015 a technician came to the house, and said they will need to put in a pole to extend the line as current pole in property complex is too far from where i need it.<br> <br> So, its 07/12/2015 and I'm still waiting on any sort of information regarding the \contractor"and when they will install the pole so that i can have my service again.<br> <br> Having moved into the new property on the 27th November"