Waiting on LTE router delivery

I app**** for my LTE package online two weekends ago, and got a call on the Monday morning (15 Feb 2016), after which my application was successful.<br> <br> They said the router and SIM will be delivered within 5 days. It is now 10 days! No delivery, No feedback!!<br> <br> I've tried contacting Telkom on e-mail, telephone and even chat. No success, no service.<br> The lady on the chat line said she can't help me, took my details and said someone will phone me from sales (24 Feb 2016). NO CALL!!<br> <br> My ticket number for the application: # ***<br> <br> I'm tired of spending countless minutes listening to an annoying tune, and a guy seemingly telling me how \valuable\" I am as a customer?? <br> <br> <br> I've logged a report on Hellopeter a few weeks ago on a matter, on which Telkom responded with their generic feedback, but actually never got back to. (***)<br> <br> Can someone please phone me? Less talk, more do. I want my delivery on Monday!<br> <br> "