waiting on cancellation

bunch of money *****ers - and continues invoicing because their customer service call centre staff - have no basic training or s****s to help or resolve issues. i have cancelled my wifi more than 1year ago - to do you think its still running and deducting an installement? absolutley!!! ridiculous service - pathetic and its because they believe they have the monoply in the telecoms industry - news flash! times are changing - so either train your staff to help or just cancel accounts after you know you have billed incorrectly or people just dont want to be with telkom! disgusting cancelation policy and when to follow the steps - you stillhave to wait til they decide to get to it - not to mention the queue when you call- why is that - BECAUSE YOUR SERVICE IS **** AND YOUR STAFF DONT CARE!