WAITING NEARLY 3 MONTHS FOR MY UPGRADE!

I was contacted by Telkom Mobile at the end of Oct 2015 to upgrade my device as the contract had reached its 22nd month, I went into the Kenilworth Centre store to do the upgrade with Chelsea, waited about 4 weeks for the device as the 'warehouse had stock issues' I then tried Telkom direct in Kenilworth Centre, spoke directly with the Manager Ettiene and to my disappointment he didn't follow up as he had promised he would source a phone for me, I gave up on that. I then tried Cavendish Telkom Mobile (no stock) and was told to try and upgrade through the iStore, waiting 2 months already I gave it a try, two weeks later I was told that I cannot upgrade because the 'service was not eligible for renewal' and that was all the information the iStore was given, I then went back to Telkom Mobile in Kenilworth Centre and asked Chelsea to resubmit the application as I realized I was probably just going to have to wait. She then got back to me in January 2016 to let me know that my contract was upgraded without me knowing and that I would have to find out who did this, Telkom Direct informed me a Suleiman Alexander upgraded me to the exact same device (same IMEI) that I've had for 2 years!!!