AvdW
Arno van der Westhuizen

1 reviews | Active since Jun 2012

20 Oct 2015, 08:59

Waiting nearly 3 months

good day,<br> <br> i app**** for a telkom business line with adsl in July of this year.<br> they said they will install on the 5th of October 2015 but today after phoning the call centre again no one can tell me when i shall have my line, i run a business and need Internet connection and a fixed line, but as yet i use my mobile to work the office which is not cost effective. maybe i should bill telkom for those cost as it is their fault.<br> <br> i phone the call centre on a daily basses, today i actually got to speak with the technician who told everything on his side was done, bs, cause where is the line. he said they must still connect to the exchange and i asked him to put me trough to the call centre so i get hold of the one who does that job as it looks like it is not his job so not his problem, but he just put the phone down in my ear and now i got to start over again to get through to the call centre which also takes 20min then explain the whole story again just to pushed aside again. <br> please get this sorted, cause i want my line and adsl by the end of the week, before you hit the 3 week mark on your arranged date! and for heavens sake get more technicians!!!!!<br> <br> the order number is ***6

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Replies (1)
Telkom
Telkom's reply20 Oct 2015, 09:39
Official
Hello ArnoWest,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM158825
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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