Waiting nearly 2 weeks for delivery of new phone

I app**** for a new contract last week Monday 28/9. Money was debited by Tuesday 29/9 but I still haven't received my phone. I've been calling the customer care number since yesterday but there's no answer. <br> I received a facebook reply saying they would escalate my query but I still haven't received any updates. I am regretting applying for a telkom contract. Is this how you treat your customers? I've never had this problem with other networks. <br> <br>