waiting more than a month to sign up new contract

I signed up online on 18 october 2015 for the Telkom LTE special deal> was approved online and given a reference number. I am still waiting for someone to call me to finalise this contract. I have tried calling ALL their call centres. Nobody knows how to assist with the LTE deal. You wait over half an hour on the 10213 line. I got through yesterday. Was told that Mr freedom Chiliza is very busy, and he will call me in the morning. The morning has come and gone. i was given an email address of Nwabisa Xaukan. Told to email and she will remind Mr Chiliza. Done. no call. I have escalated about 4 times on the facebook page, probably about 10 times on the twitter handle. All have promised to escalate. one even said that the agent will cal me shortly. No joy...<br> <br> Perhaps someone will respond here..who knows. my last attempt will be to walk over to telkom towers and ask to speak to one of the execs...i doubt i will get that right..but here goes nothing.