Waiting more than a month for positive response

For more than a month my wife and I have been struggling to get an assistant to fix her phone line that was struck by lighting. Eventually someone came and tested everything and said it was fine - that was about an hour ago. IT IS STILL NOT WORKING! The technician tested the internet that was working. He was so quick to get out of here that he tested the incorrect line. The phone is still not working, because he checked the wrong line. Please have someone come back TODAY to fix this, and have your external compliance officer contact us. This is terrible service.