1 reviews | Active since Aug 2016
Waiting more than a month for a refund...
<p>my wife closed her bank account as it was "hacked" and tried to get her details changed at branch level but was told to do so via the customer care line. we tried in vain to do so at n1 city and when we eventually got the reference number and banking details we paid in too much and when we called customer care we were told the contract was cancelled a refund was due to her. the number for the contract is ********** . our contact numbers are; ********** and ********** . i wont hold my breath for a reply as the service to date has been abysmal. please sort out the refund asap. thank you</p>
good day noleen. thank you for the standard reply, its appreciated.
i have been waiting for almost a month now for someone to get back to us and i know its going to take forever and a day to get this refund effected as its not the first time - definitely the last time though - that im being taken for a fool by telkom and their promises that someone will contact us.
Its now two days since your reply and still no one bothered calling my wife and i.
So what will the next excuse be? it was escalated twice via the customer care line but that was also an empty promise.
when can we expect the refund to be sorted?
eagerly awaiting your reply or a call from someone who actually knows what theyre talking about.
good day noleen. thank you for the standard reply, its appreciated.
i have been waiting for almost a month now for someone to get back to us and i know its going to take forever and a day to get this refund effected as its not the first time - definitely the last time though - that im being taken for a fool by telkom and their promises that someone will contact us.
Its now two days since your reply and still no one bothered calling my wife and i.
So what will the next excuse be? it was escalated twice via the customer care line but that was also an empty promise.
when can we expect the refund to be sorted?
eagerly awaiting your reply or a call from someone who actually knows what theyre talking about.
Here we go again... The refund was eventually done this passed Friday, thank you very much.
Then today we receive a statement wherein it states we owe just over r700 for a cancelation fee. I've spoken to quite a few "telkom representative" and no one told us theres a cancelation due.
We also didnt not ask for the contract to be cancelled - i even went as far as to ask one these "telkom representatives" if theres any amounts outstanding and he told us that the contract was cancelled from telkom side and nothing was due by us - just the refund to us.
i am not paying this amount as we did not ask that the contract be cancelled and if the service at branch level was better the account would never have gone into arrears.
But its not a sale for them so they do the minimum which is basically nothing.
I need a letter sent to our email address stating the account is settled in full as that was what we were told.
Sooner rather than later please.
Judging from the none response to my above reply i wont hold my breath for a response.
Here we go again... The refund was eventually done this passed Friday, thank you very much.
Then today we receive a statement wherein it states we owe just over r700 for a cancelation fee. I've spoken to quite a few "telkom representative" and no one told us theres a cancelation due.
We also didnt not ask for the contract to be cancelled - i even went as far as to ask one these "telkom representatives" if theres any amounts outstanding and he told us that the contract was cancelled from telkom side and nothing was due by us - just the refund to us.
i am not paying this amount as we did not ask that the contract be cancelled and if the service at branch level was better the account would never have gone into arrears.
But its not a sale for them so they do the minimum which is basically nothing.
I need a letter sent to our email address stating the account is settled in full as that was what we were told.
Sooner rather than later please.
Judging from the none response to my above reply i wont hold my breath for a response.
Still no reply.....
Still no reply.....
4 days and still no reply. thanks for nothing.
4 days and still no reply. thanks for nothing.