Waiting more than a month for a logged fault.

<p>Hello,</p> <p> </p> <p>I logged a fault more than a month ago about a cable that has been damaged in my area.</p> <p>The only give vague answers when I ask then when this problem can be resolved.</p> <p> </p> <p>I logged a fault on the app.</p> <p>Date reported : 2016-11-21 08:41</p> <p>Fault reference number : 32006</p> <p> </p> <p>We have called and e-mailed them so far yet to no avail.</p> <p>I do not recommend this company as they have poor service.</p>