Waiting more than 2 weeks now for TELKOM to Port a cell number... be warned, they dont answer the phones in their Clearwater shop

Item: Telkom
Rating: 1
Author: Prindha N

I visited the Clearwater store on 02nd October 2016 to sign up for a new Freeme contract. Bearing in mind that I would like to port my current number as the contract I was on came to an end. I was slightly undecided on the phone and decided to go back 2 days later. I signed the contract etc and left with a new phone in hand. I was told that the port should be done in 72 hours. This did not happen. I went back on the 10th to reoslve the matter and I was advised that it will take 72 hours to get resolved. This did not happen. I tried calling the Clearwater Mall Telkom Shop a few good times, I used numbers from the internet and from your Telkom 1023 dial in service. And still no answer. Try these numbers for yourself and see what happens.... shocking.... ********** 011 ********** I visited the telkom shop again on the 14th October. Thomas helped me. He send me an SMS whereby I had to give him a pin, which I did He indicated that I will get a msg in 24 hours which I must respond to. This did not happen..... I also asked Thomas about the shop landline, indicating that I had tried numerous times to calll but no answer and I also left a message as well. He indicated to me that they dont answer the phone, they only use it to make calls, honestly.. this is pathetic... you are a communciations provider and your own people do not want to answer a phone. So the form of communcation that you expect is face to face even if it is for 30 seconds, not taking into consideration that the time and money, and cost to the client your customer.... SHOCKING...! We should be able to contact you via the services you offer and that being telephonically.... yes so 24 hours passed and nothing... but you very promplyt send me a sms to comment about the service recieved on the 14th... seriously.... what service..... and how could I respond when I still had to wait for my line to get sorted. So I visit your special shop in clearwater mall again on the 17th October... The person that helped me indicated that my order got stuck in the system.... ??? Really.... 2 weeks later and after a few attempts there after and now the order got stuck.. thats a load of nonsense. no other reason was given. I got told to wait 48 hours and it should be resolved. My question to him was that if does not get resolved, what must I do because no one answers the phone in the shop and I cannot waste my time and money to travel to the shop every time. He then provided me with an email to to check up on the status.. ********** GUESS WHAT..... 48 HOURS PASSED AND MORE ......AND NOTHING IS SORTED OUT YET....!!! Fix up this mess Its been over 2 weeks.. I signed for a contract that I cannot use.... FIX THIS UP

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