waiting long

My friend recently moved and his line had to be relocated,it has been 2 weeks and when the tech came 6.10.15 he did his stuff but when finished all of a sudden there is wrong with the line or,its damaged he cant even say what it is, now another tech is gonna be send and they have to wait again,this is unacceptable and not good service,the operator i spoke on 6.10.15 was polite but it doesnt change that they are agin inconvenienced