Waiting in Vain for Fibre Installation

I app**** for Fibre at end October for Installation first week December. I have now made around 30 calls to Telkom, have been **** to, empty promises made and downright refusals to assist with getting my Fibre installed. Nothing but pathetic service. Now I want to cancel & of course this is impossible to do as well. I have never dealt with a more ridiculous organization in my life. Even Home Affairs & the Licensing Department have nothing on these guys!