WAITING FOREVER ON REFUND

On 31 December 2015 an additional amount of R1080.00 was deducted on my Telkom account for Termination fees. There was no termination requested and the service was running at this stage. The Telkom store in Promenade, Mitchells Plain informed us that we must call the Call Centre.<br> <br> The Call Centre was informed on 1 January 2016 and the consultant said it will take 72 hours for the reversal to be effected.<br> <br> Since there was no moneys reversed by the 8th, the Call Centre was called again. The next consultant informed me that it will take up to 9 working days.<br> <br> On the 14th I was contacted by Rabia Hassen that wanted more details pertaining to the refund. She informed that it will take an additional 5 - 10 working days for the money to be refunded. This is getting seriously ridiculous to wait this long for an error on Telkom's side.<br> <br> I have called the Call Centre as well to cancel my debit order as I prefer paying cash if this is the way Telkom operates but was informed that cancelling the debit order is not possible.<br> <br> CAN SOMEONE PLEASE ESCALATE THE REFUND. I HAVE BEEN WAITING FOR ALMOST 4 WEEK NOW!!!<br> <br> Case No: ***1