MW
Martinus W

1 reviews | Active since Mar 2016

01 Mar 2016, 14:03

Waiting forever for stock

I have taken out a contract on the 8th of February 2016 from Telkom Direct in Centurion Mall, Pretoria. The contract is for the Samsung Galaxy S6 Edge 64GB with a Smartplan 100 @ R529/pm. After the contract was signed, the consultant informed me no stock is available and the shop does not know when the supplier will send stock. I have countless of times phoned the office but to no avail, the phone just keeps ringing. I have also went in to the store 3 times since and have been informed that no stock has come in for the phone ordered and that they will inform me as soon as stock is received. It is nearing 4 weeks already and yet I took out the contract to have a phone to use (as my personal phone is broken) and not to wait for months after signing a contract until I can use a phone again.

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Replies (1)
Telkom
Telkom's reply01 Mar 2016, 16:16
Official
Hello TinusWhite,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM207279

Regards
Luleka
Telkom Social Media Team