Waiting forever

Our telephone line was hit by lightning more than ten days ago. I reported the problem to our internet provider immediately, who went on to attempt a reset. It was established that a Telkom technician will have to come to fix this problem, and our internet provider forwarded the matter to Telkom. However, over the past ten days, there has been no reaction from Telkom and in the meanwhile, I have to pay extra money to be able to do work at home. Will Telkom eventually send out someone?? How long will this take??? Will they reimburse me for my additional costs while I have to wait for them to make an appearance?