WAITING FOR WIFI FROM 08/12/2015

so we went to get a wifi contract for our house, on 08/12/2015, we were told that the installation would be done in a week. phoned then 2 days later as we have not received a sms to confirm the date. all was set to be done on 22/12/2015. we waited THE WHOLE DAY just so no one would show... if you phone customer care, no one is able to assist. i complained on your Facebook page, and all i got was \sorry for the inconvenience.. so they made another appointment for today