Waiting for that call from Pretoria!!

I recently posted a complaint about my two upgrades where I had notified Telkom of possible over-charging. But there was no response.

On Wednesday 11 Nov 2020 I joined the dreaded queue at the Telkom office at the Garden Route Mall (GRM) and eventually Mr D'Angelo Fredericks efficiently served me and discovered that I had been put on the wrong package: R882.53 instead of R499.00. He filled in the necessary documentation which I had to sign on a Signatura Topaz tablet without being able to see my signature as I signed. Is that legal??

He gave me the reference no ***A and told me that I would receive a call from Pretoria on my cell phone the following day (Thursday). Guess what? No call.

I notified them on Friday and was told by Tshepo that I could expect a call on Tuesday (17 Nov). Guess what? No call.

I'm 74 years old and would really like to see my doctor but, in order not to miss this call and to give Telkom my full cooperation, I have been staying at home waiting....... Mr Fredericks captured all the necessary information and so goodness knows why a call is even necessary.

I will now again inform the GRM of the situation and be prepared to set aside yet another day waiting for this call from Pretoria.