Waiting for Telkom to fix our ADSL line...
<p>On Saturday, 7 January we reported that our ADSL line was faulty. We got the error log message and a 'progress' SMS beginning of the week. On Thursday, 12 January we received a phone call and were asked, if our problem was solved...? The gentleman asked me to switch the modem off and on and did a reset, but it still didn't work, so he said he's got to send out his technician again. Today is the 16th and we still sit without our ADSL line and had to spend quite a bit on data airtime... our progress on the the reported fault says 'in progress', but to be honest: we don't really experience any progress at all... Can somebody please check why the line is faulty?! ...or keep us updated at least...?! Our internet provider checked the line and our modem, but said it's not the modem's "fault" (which the gentleman suggested might be our problem) , it's definitely the Telkom ADSL line. </p>
Thank you so much Weynand from the Telkom Internet service in Vanderbijlpark & thanks a lot to the Telkom customer service! They responded the very next day, checked our line (and fixed the noise problem that also appeared without even getting the complaint about it...) The Telkom 'team' kind of found the problem to our faulty internet connection - our telephone line / computer obviously got struck by lightening and therefore couldn't connect to the internet anymore. So it wasn't anybody's fault and thanks to Telkom's response, I could get "other help" to fix our problem.
Thank you so much Weynand from the Telkom Internet service in Vanderbijlpark & thanks a lot to the Telkom customer service! They responded the very next day, checked our line (and fixed the noise problem that also appeared without even getting the complaint about it...) The Telkom 'team' kind of found the problem to our faulty internet connection - our telephone line / computer obviously got struck by lightening and therefore couldn't connect to the internet anymore. So it wasn't anybody's fault and thanks to Telkom's response, I could get "other help" to fix our problem.