1 reviews | Active since Feb 2010
Waiting for technician for LTE fault
<p>I logged a fault ten days ago, was told technicians will be at my house within 3 days. I followed up after a week, was told it would be escalated. I asked to speak to a supervisor and told they would call me back before close of business. Now it is another4 days later. No response, no call back, no technician. I followed up again today, another escalation..... Not sure how long this will continue!</p>
We are now approaching two weeks. After 2 escalations no response, no calls back as promised twice. No technician in sight.
We are now approaching two weeks. After 2 escalations no response, no calls back as promised twice. No technician in sight.
It has been more than 3 weeks, we have not had a technician at our house. No call back from any supervisor, not sure how to proceed now. I hope I will be able to get some kind of refund or maybe be able to cancel my contract, not optimistic though.
It has been more than 3 weeks, we have not had a technician at our house. No call back from any supervisor, not sure how to proceed now. I hope I will be able to get some kind of refund or maybe be able to cancel my contract, not optimistic though.