Waiting for Supervisors call

09/03/2015 I received an invoice for a adsl/telephone service that had been cancelled in February 2015. It was expected that the invoice would be the final account but when looking through it, there is no mention of a final account. On the account are charges for March 2015 specifically the period between the 09 March-08 April 2015 of which I wished to dispute. On the 10/03/2015 I called 10210 and after waiting approximately 30 minutes to talk about my issue, I was finally connected to a consultant by the name of Nonhle. I explained my concern and the consultant unsuccessfully tried to explain to me why I was being charged for services that I am not using. During our conversation the consultant blatantly cut the call, I called 10210 once more and after another 30 minutes spoke to a consultant by the name of Xolise who attempted to assist, I requested to talk to a supervisor. Xolise explained that it is not possible for her to put me through to her supervisor, Dumisane, but will forward him an e-mail to contact me. During our conversation I asked her confirmation that the supervisor will contact me. It is the 16/03 and no call received. This is why Telkom has irate clients!