Waiting for service

I am not complaining about the issue I needed to be resolved, because I am not even able to get to a consultant to help me.<br> Yesterday I waited for 40 minutes for service and one of the issues was resolved. The were closing and the one consultant that only do Telkom mobile was busy already.<br> I went back today, again only one consultant doing the Telkom mobile issues. I waited 45 minutes to see him, but I could not wait longer because that would make me late for my next appointment.<br> So the issue is not yet resolved, because the consultant was busy still with the same client for 45min.<br> How can there be only one consultant handling Telkom mobile issues?