Waiting for router delivery - terrible service

<p>I ordered a LTE Router on 19 April 2016 from the online service that Telkom offers. Two days later I still did not receive any feedback and I called them and they promised that somebody would call me back which never happened. I followed up again and eventually I received a call from somebody on 29 April 2016 and they went through the whole application process and confirmed that I was approved and that a courier company would be in contact with me to arrange for delivery. 2 Days later my bank account was debited with the required monthly contract fee. I was told I would have delivery of my router within 3 to 5 days! It is now 10 May 2016 and I STILL don't have the router I have been trying to call to find out about the status of my order. I call 10213 but when I do this I stay on hold and now one answers. Bottom line is I still don't have the router but TELKOM has my money! This is totally unacceptable and disgusting customer service! Great start for a new customer! NOT!!!</p>